Do you ship internationally?
Yes, we do! Shipping options and fees will update in your cart when you enter your address.

Due to Russian customs regulations, we are unable to ship to residential addresses within Russia. Shipments must be sent to a business address and imported through a business only.

Note: we may decline to ship to certain destinations, such as countries subject to embargoes, sanctions, war, disturbances, local regulations, or other restrictions.

Can I ship to multiple addresses?
At this time, we only ship to one address per order. To send to separate addresses, you must make separate orders or contact an art specialist.

What about duties and taxes?
We use DHL exclusively for all International orders. International collectors are responsible for all international fees, duties, customs, taxes, and charges imposed following the purchase of the artwork. You will need to act quickly as customs doesn’t have a large window of time to process shipments. After a few weeks, the images will either be sent back to us or become the property of the government. If they are sent back there will be additional shipping fees to have the artwork returned to you.

If the total amount of the shipment is less than $5,000 you may use DHL as your customs broker. DHL will contact you to complete a Power of Attorney form to use them as your broker. Once cleared, DHL will have the Package released and delivered to the destination address.

If the shipment exceeds $5,000 you will need to hire a customs broker. Your local broker will provide information and requirements list to clear the shipment and complete delivery.

If you have additional questions please contact DHL customer service for your country.

How can I track my order?
To access order information, you must make sure to sign up for an online account. Once set up, log in to your account and go to the Orders tab. From this page, you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You can also find your tracking number for open orders on the Orders page in your account. If you choose to order as a guest without creating an account, this function will not be available but we will still send you email confirmations of your order and your shipment.

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Is my artwork insured during transit?
Rennacker Art ensures full coverage for all shipments. We will replace or repair any damages that occur during transit from our production facility to the destination address listed on your order. We cannot insure shipments once they have been transported from the original delivery destination.

What happens if my package arrived damaged?
Retail Products:
Our packaging has been designed to help minimize the potential for damage or breaking, but we can’t control everything that happens during transit. In the unlikely event that your product arrives damaged in any way, we will replace it. Please contact us within seven days to organize your replacement.

For your request to be considered, you will be required to provide photos of:

• All external damages to the packaging

• Damages sustained to the product

Please email photos to help@rennacker.com with your order number, name, and phone number. If your request is approved, we will pay for shipping a replacement to you.

Custom Artwork:
If this package shows signs of damage, you must inspect the art before signing for it. Please do not refuse delivery. Instead, ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box and foam corners. Submit at least 4-6 digital photographs of the box and any damage to the art to help@rennacker.com if possible. A request for repair or replacement will only be honored if submitted within seven days of delivery. Please include the order number and the last name in the email's subject line. If there is a preferred method of reaching you or a specific time of day that is more convenient for you. Please include that information in the body of the email.

A representative of Rennacker Art will contact you within two business days with further instructions. Our full intention is to handle your repair or replacement as soon as possible.

Neither Rennacker Art nor any affiliated carrier is responsible for damage incurred during hanging or any secondary transportation after initial delivery. For this reason, it is strongly recommended that each piece be carefully inspected upon receipt.

Can you ship to a P.O. box?
We ship most of our products via UPS or DHL. Unfortunately, we cannot deliver our art pieces or candles to P.O. Boxes for multiple reasons, primarily due to the size of our products. Exceptions can be made for candles, but we do not recommend that candles be shipped to P.O. Boxes simply to keep them out of the heat.

When will my order arrive?
UPS (Retail Product Shipments):
Packages typically take 5-7 business days. UPS will attempt (3) three deliveries prior to having the product(s) sent back to our corporate office. Some shipments may also be sent with a signature required. If you would like the signature waived, we will need acknowledgment in writing (email) stating that you understand that Rennacker Studio and Rennacker Art will not be held liable for any theft or loss of shipment. Unfortunately, a delivery time or appointment is not feasible.

DHL (International Deliveries Only):
Packages typically arrive at the local customs office within 2 to 3 business days. The delivery date to the final destination is based on the collector’s response and cooperation during the clearance process.

I am moving, can you arrange shipment of my art to my new address?
We must be notified prior to the shipment leaving our facility for any address updates. Should you change the delivery destination to a taxable state we will need to collect any applicable tax fees prior to the artwork leaving our facility.

If we are notified of an address change after the item has left our facility then you will be responsible for any and all shipment reroute fees.

Can I delay delivery?
Yes, you can delay the shipment to a requested date. In no circumstances can the length of delay exceed 180 days from the date of purchase. In the event the Buyer does not identify a shipment date within 180 days of purchase, the Seller will send the purchased work(s) to the address on file in the order form once 180 days have elapsed. All works are custom orders, and production of the purchased work(s) will begin immediately after purchase and will be held by the Seller until the above date. In light of the substantial production costs incurred once production has begun, any request made to cancel this order or otherwise modify the produced image (e.g., increasing or reducing size, changing image, etc.) will be eligible for a 50% restocking fee. Due to the shipping and production timeline, in no circumstances can the purchased work(s) be canceled, changed, returned, or refunded upon shipment date, or after shipment occurs.